Presentation on theme: 'Patient Satisfaction in Duhok, Kurdistan Region of Iraq: Family Medicine Center vs. Primary Health Care Centers Lars A. Peschke, MD, ABFM Ary H. Mohammed,'— Presentation transcript:
1 Patient Satisfaction in Duhok, Kurdistan Region of Iraq: Family Medicine Center vs. Primary Health Care CentersLars A. Peschke, MD, ABFMAry H. Mohammed, MBChB, MScSamim A. Al-Dabbagh, MBChB, DTM&H
2 Background Family Medicine: Specialty in N. Iraq in 2006
No study had evaluated its acceptanceamong the general population
3 Objectives Aim: compare patient satisfaction at
Zanest Family Medicine Center with2 traditional primary health care centers (PHCCs)
4 Methods Study population Estimated: 200 surveys for adequate validity1
404 outpatients were interviewed199 at Zanest Family Medicine Center101 at Barzan PHCC104 at Shahidan PHCC1White B. Measuring Patient Satisfaction: How to Do it and Why to Bother. Family Practice Management January 1999
5 Methods Data Collection
Direct interview of patients at the health care centers4 weeks in August 2008
6 Methods Questionnaire
SERVQUAL survey – to assess patient satisfaction2Five dimensions of SERVQUALTangibles – physical facilities/surrounding, equipmentReliability – ability to accurately perform the serviceResponsiveness – willingness to assist clientsAssurance – knowledgeable, inspire confidence, trustEmpathy – ability to provide individual attention, care2Parasuraman A, Zeithaml VA, Berrz LL. SERVQUAL: a multi-item scale for measuringconsumer perceptions of service quality. Journal of Retailing, 1988, 64(1): 12-40
7 Methods Questionnaire Overall patient satisfaction
16 statements in 5 SERVQUAL dimensionsScored on a three-point-Likert scaleagree, unsure, disagreeOverall patient satisfactionaverage of the 16 statements for each patientIf > 90% → patient “highly satisfied”If 80.1% to 90% → patient “considerably satisfied”If ≤ 80% → patient “moderately satisfied”
8 Results
9 Results
10 Results
11 Results
12 Results
13 ConclusionsPatients at the first family medicine center in Duhok, are more satisfied than patients at the traditional primary health care centers.As trained family medicine doctors have started to work at Zanest FMC it is expected that the already statistically significant difference in patient satisfaction has increased further.
14 RecommendationsFurther studies are recommended to evaluate patient satisfaction at health care centers where mainly certified family medicine doctors work (Zanest FMC, Shindokha PHCC) as compared to traditional PHCCs.With the collaboration of the DG of Health, it is recommended to dedicate other primary health care centers as family medicine centers.
15 Acknowledgments Dr. Abdullah Saeed (Director General of Health)
Mr. Freydoon and Mr. Jameel (surveyors)Dr. Abdullah Jasem (refinement of proposal)Dr. Sa’ad Younis (statistical analysis of the data)
16 Questions?Thank You
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The Middle Kurdish variety Sorani is mainly written using an Arabic alphabet with 33 letters. Unlike the regular Arabic script, which is an abjad, Kurdish Arabic is an alphabet in which vowels are mandatory.
- 3Non-Unicode fonts
Table of Unicode characters used in Kurdish-Arabic script[edit]
Arabic | Unicode name (Arabic letters) | Hex. |
---|---|---|
ئ | Yeh with Hamza above | 0626 |
ا | Alef | 0627 |
ب | Beh | 0628 |
پ | Peh | 067E |
ت | Teh | 062A |
ج | Jeem | 062C |
چ | Tcheh | 0686 |
ح | Hah | 062D |
خ | Khah | 062E |
د | Dal | 062F |
ر | Reh | 0631 |
ڕ | Reh with small V below | 0695 |
ز | Zain | 0632 |
ژ | Jeh | 0698 |
س | Seen | 0633 |
ش | Sheen | 0634 |
ع | Ain | 0639 |
غ | Ghain | 063A |
ف | Feh | 0641 |
ڤ | Veh | 06A4 |
ق | Qaf | 0642 |
ک | Keheh | 06A9 |
ك | Kaf | 0643 |
گ | Gaf | 06AF |
ل | Lam | 0644 |
ڵ | Lam with small V | 06B5 |
م | Meem | 0645 |
ن | Noon | 0646 |
و | Waw | 0648 |
ۆ | Oe | 06C6 |
ۇ | U | 06C7 |
ۊ | Waw with two dots above | 06CA |
ھ | Heh Doachashmee | 06BE |
ه | Heh | 0647 |
ە | Ae | 06D5 |
ی | Farsi Yeh | 06CC |
ێ | Yeh with small V | 06CE |
Non-letter characters in addition to punctuation marks and symbols are:
- Tatweel (U+0640), used to stretch characters.
- Zero width non-joiner (U+200C). Usage of the ZWNJ is non-standard but occurs a lot, most of the time this is due to poor conversions from non-Unicode to Unicode mapping in texts.
Kurdish Unicode fonts[edit]
Font pack | Names of fonts | Link |
---|---|---|
with Microsoft Windows |
| |
X Series 2 fonts |
| by Iranian Mac User Group – X Series 2 Download Page, built on freely available fonts and extended to support Persian, Arabic, Urdu, Pashto, Dari, Uzbek, Kurdish, Uighur, old Turkish (Ottoman) and modern Turkish (Roman) and equipped with two font technologies, AAT and OpenType. Can be used on any platform; Mac, Windows or Linux.
|
Unikurd fonts |
| suited by Kurd IT group – Download Page |
Nefel fonts |
| suited by Nefel – Download Page |
ABD fonts |
| suited by eDuhok.net – Download Page |
SIL International |
| created by SIL International – Download Page |
PakType |
| PakType – Pakistani Typography |
Droid | Droid Arabic Naskh | Google font directory, FFonts |
Bahij |
| Bahij Virtual Academy - Kurdish Standard Fonts |
Sarchia |
| suited by Sarchia Khursheed – Download Page |
Non-Unicode fonts[edit]
Ali fonts[edit]
Alifonts, widely used with Windows 98, enabled typing of Kurdish with Arabic or Farsi keyboard layouts. While it uses a non-standard mapping, typing Kurdish with Alifonts remains popular, as it does not require a specific Kurdish keyboard layout.
Ribaz fonts[edit]
Download Kurdish Fonts
Ribaz Font, 99 non-Unicode fonts suited from Arabic fonts. file
Zanest fonts[edit]
Dilan fonts[edit]
Converting to Unicode[edit]
- Kurdî Nûs, a versatile tool for converting to Unicode and Kurdish Latin by pellk Software Development Institute.
- KurdITGroup's font converter, for converting non-Unicode fonts to Unicode.
Beware: Some old converters convert Teh Marbuta (0629) to Heh + ZWNJ (0647 200C) instead of the correct Ae (06D5)!
Most converters don't retain formatting through non-joiners and therefore give a slightly different, albeit more standard, rendering.
Web fonts[edit]
- Unikurd Web: for 10, 11 and 12 pt
- Tahoma & Tahoma Bold
- Times New Roman
- Arial
See also[edit]
Kurdish Fonts refers to
The Sorani Kurdish dialect is mainly written using a modified Arabic-based alphabet with 33 letters. Unlike the regular Arabic alphabet, which is an abjad, Sorani is an alphabet in which vowels are mandatory, making the script easy to read.Kurdish Fonts refers to
The Sorani Kurdish dialect is mainly written using a modified Arabic-based alphabet with 33 letters. Unlike the regular Arabic alphabet, which is an
Table of Sorani alphabet Characters in
Unicode fonts
non-Unicode fonts
* [http://kurditgroup.org/fontconvertor Online programs] for converting non-Unicode fonts to Unicode
* [http://www.ribaz.com/key.html Kurdish Key & Font Convertor] , a free software for converting Ali Fonts to Unicode and vice versa by [http://www.ribaz.com/ Ribaz Font] .
Ali fonts
Ribaz fonts
[http://www.ribaz.com/ Ribaz Font] , 99 non-Unicode fonts suited from Arabic fonts. [http://www.kurdpro.com/RibazFont_(99Font)2009.zip Download .zip file]
Zanest fonts
Dilan fonts
Web fonts
*Unikurd Web
*Tahoma & Tahoma Bold
See also
*
*